Q: Who (or what) is ColorWash?
A: We are a professional cleaning and colouring service provider for bags and shoes.
Q: So tell me, what services do you offer?
A: We help customers maintain their valued items by cleaning stains, restoring colour, doing repairs and applying a protective coating to minimise possible damages like water marks, colour transfer and wear and tear.
Q: Great. Anything else?
A: We share information and ideas on how to keep the items in good shape and do research to update our skills and knowledge to satisfy customers’ challenging enquiries like restoring certain designs printed on the items, offer alternativeways to revitalise customers’ cherished items and so on.
Q: One of the greatest banes my readers often face is the dreaded colour transfer, which always happens even if they have been especially careful. How does ColorWash tackle something like this?
A: We will try to clean meticulously by hand to salvage the situation as much as we can. It helps a lot if there’s been transparent coating done on the bag and if the customer has brought the bag in quickly enough. Otherwise, we can also do partial colour touch-up or even complete colouring to restore the bag if the colour transfer situation is really bad. However, note that each bag is special and our recommendation varies from case to case.
Q: Now that sounds drastic. Is there any way the colour transfer could have been avoided in the first place?
A: First of all, we try to educate our customers on how to prevent or minimise it from happening through sharing when they visit our stores. Alternatively, we can offer transparent coating service for leather items to minimise colour transfers. Even it gets colour stains after the treatment, it makes cleaning the stain so much easier.
One more practical tip is to give your new clothes a round of gentle laundry before wearing them. For denim items like jeans, don’t forget to add a little salt to the final rinse. This helps to minimise colour run from the clothes to the leather bags or shoes.
Q: What are water protection and transparent coating treatment? Pray tell.
A: In a nutshell, water protection treatment is to minimise the instant penetration of water into the material. It does eventually seep in slowly though, if you do not wipe it quickly. But still, that’s better than doing nothing at all, right?
Transparent coating works like the top coating for your nail polish. It helps your leather last longer and also minimises stains till the coating wears off. This coating does not change the texture or colour of your items as it comes transparent and is applied very thinly by machine.
Q: Besides colour transfers, what other situations do you most encounter when clients bring their bags in?
A: Beyond your imagination! We’ve seen bags ‘infested’ with termites from the stitch holes, bags that were ‘seasoned and marinated’ with sunscreen cream and makeup.
There was one case of an expensive red leather bag that had a big patch of rotten area because the owner had forgotten to remove mandarin oranges from the year before! Another memorable case was how a spanking new leather bag was completely soaked with orange juice as the owner’s baby thought it was fun to pour it into the bag.
Q: I have heard that any additional coating that you put on your leather bag causes it to dry up over time, which will eventually cause it to crack. Is this true?
A: If it’s true, customers won’t keep returning to ColorWash to have their transparent coating done repeatedly. Cracks happen when you apply acrylic colouring manually or any other coating without professional know-how. We have seen many customers coming to ColorWash for help when they’d damaged their items by applying colouring or coating themselves, or via other service providers.
Cracks and stiffening of leather can also happen when you leave your leather items too long in the wardrobe without maintaining by applying moisturiser and airing them.
Q: Do you have any examples of bags (or shoes) you worked on?
A: Yes, check out our online site for snapshots of the bags and shoes before and after our treatments, as well as testimonials from brands and customers alike. You can also check out our online price guide which details the type of treatment and their respective costs. We also have some before/after pics on our Facebook fan page.
Q: Lastly, where are ColorWash outlets located in Singapore?
A: We currently have 6 outlets in Singapore, all conveniently located in and around town, including China Square Central, Mandarin Gallery, Tanjong Pagar and United Square. For those living in the eastern and western parts of Singapore, they can also check out our outlets at Siglap Centre and West Coast Plaza respectively. There’s also a new outlet opening in mid December at PSA Building. For addresses and opening hours, do check out our online directory.
Image: Ridhwan Sesapar